Placing A Service Call On Your Document Binder or Laminating Machine
Office devices such as Document Binding Machines and Document Laminating Machines can be prone to malfunction due to user error or failure of the device itself. Failure of the device can also be caused purely from lack of preventative maintenance.
Performing some research is worthwhile prior to placing a service call on binding machines & laminators as breakdowns can sometimes be rectified over the phone on our product support, 1800 number.
Rest Assured, our repair technicians are specialists in the area of office devices including office binding and laminating machines, carrying out repairs, servicing and maintenance to all brands including: GBC, IBICO, Fellowes, QUPA, REXEL, Bindomatic, CombMac, INFOBIND™, Jastek, ComBind, WireBind, Peach, Royal Soverign, Gold Soverign and Renz to mention a few.
DDX are also an authorised warranty service & repairs provider for several shredder, binder & laminator brands. We also rectify problems with office devices procured from single source suppliers such as Staples, Lycreo and Officemax.
In today’s throw, away society, you will only find a select number of suppliers that support what they supply. Generally, the more professional the office device, the greater chance there is for repairs to be carried out.
To help decide whether to place a service call, the main questions you could ask office machines repairers are:
Ask what could be wrong? By providing the manufacturer/service provider a description of the fault, they may know of the probable cause and work required. From this you may be able to get an estimate cost of the repairs over the phone.
Are parts available? Does the service provider have all of the parts “in stock” required to fix your machine? You will need to supply the manufacturer/service provider the brand of the device in question, the model and the product serial/machine number. This information is usually available on the rating plate, which is fixed to the front, underside or rear of the office machine.
What is the cost of a service call? Knowing if parts are available is the principal deciding factor as to whether you will commit to the costs of a service call. If no parts are available, there is a high chance you could be wasting your money by placing a service call. To have a service technician tell you parts are no longer available to fix your binding machine and charge you for a service call is something you can do without.
What is included in the cost of a service call? Does the service call out charge include any time in addition to the service call out? For instance the service call out fee may include the first 30 minutes?
What is the cost of labour and how is it billed? Is labour billed out in hour, 30 minute or 15 minute blocks?
What is the response time? How long would you expect to wait for your shredder repairs.
Ask if you can bring your Binding Machine, Laminator or Paper Shredding Machine to the repair centre? If undecided whether it is worthwhile outlaying money on a service call, ask if you can bring the machine to the repairer’s service centre. A repair quote may be less costly than a service call charge.
Find Professional Advice and Research
Has your machine been effectively coping with your workload? The needs of most offices change over time.
Chances are if your device is older, you may have out grown it and now there is an improved way to get the same result.
Is it time to upgrade your Binding Machine, Laminator or Paper Shredder?
Technology changes rapidly so investigating what solutions are now available will help you evaluate the best move forward.
Is your machine worthwhile investing money into?
What is the expected lifetime of your device? Is your equipment older? 5 years + is considered obsolete in the context of office machines.
If you feel your machine could be more capable, perhaps an upgrade is in order. If you have been satisfied with your device, maybe the repair is the better option.
Bear in mind, after an expensive repair, the rest of your machine is still original, the gears, motor, electronics ect.
Ask for the opinion of the service repairer.
Need Advice From Our Service Centre?
Call: 1800 874 733
Email: [email protected]
Tip! Your broken machine has failed for a reason. To save time, frustration and money, it can be beneficial to explain the problem to us before ordering the part requiring replacement. Often the cause of a broken part may be due to another component that interacts with it.
Brands We Service
CombMac INFOBIND™ PRIMA OPERA
Areas We Service
We service binding machines and laminators in and around Brisbane, Ipswich, Toowoomba, Sunshine Coast, Gold Coast.
Types Of Laminators & Binding Machines We Repair
- Comb Binding Machines
- Wire Binding Machines
- Proclick Binding Machines
- Plastic Coil Binding Machines
- Digicoil Binding Machines
- Colour Coil Binding Machines
- Pouch Laminators
- Roll Laminators